Privacy Policy

Effective Date 28/01/2026

Nationwide Tree Surgeons (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website, contact us, or use our services. By using our website or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information
When you contact us, request a quote, book services, or complete a form on our website, we may collect personal details such as your name, email address, phone number, address, and postcode.

Service-Related Information
To provide tree surgery and related services, we may collect information about your property, site access, location details, and any information relevant to the work requested, including photographs you choose to share with us.

Payment Information
If payment is required, transactions are processed securely via third-party payment providers. We do not store or retain your payment card details.

Images and Media
As part of our work, we may take photographs or videos of trees, sites, or completed work for assessment, records, or evidence of work carried out. These may include images of your property but are handled with care and respect for your privacy.

Usage Data and Analytics
When you visit our website, we may automatically collect technical data such as IP address, browser type, device information, pages visited, and time spent on the site. This data helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

Provide, manage, and deliver tree surgery and related services
Respond to enquiries and provide quotes
Communicate with you about scheduled work or services
Process payments and manage accounts
Maintain business records
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

3. How We Share Your Information

Nationwide Tree Surgeons respect your privacy and only share information in the following circumstances:

With Service Providers
We may share information with trusted third-party providers who assist us in operating our business (such as payment processors, website hosting services, or professional advisers). These parties are required to handle your information securely and only for the purpose of providing their services.

With Your Consent
We may use photographs of completed work for our website, social media, or marketing materials only with your consent. You may withdraw consent at any time.

Legal Requirements
We may disclose personal information if required by law, regulation, or legal request (such as a court order).

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal requirements, and maintain accurate business records. Images or site photographs are stored securely and retained only where relevant.

5. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. While we take reasonable precautions, no online transmission or storage method is completely secure.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal data, subject to legal or contractual obligations
Withdraw consent for the use of images or marketing materials

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyse website traffic, and improve user experience. You can manage or disable cookies through your browser settings, although this may affect site performance.

8. Third-Party Links

Our website may contain links to external websites. Nationwide Tree Surgeons are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date revised. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Nationwide Tree Surgeons
📞 07849 752239
✉️ info@nationwidetreesurgeons.co.uk